Dealing with Difficult and Combative People

Categories: Nurse Assistant
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About Course

This course is of utmost importance for Certified Nursing Assistants (CNAs) as it equips them with the essential skills to manage interactions with difficult and combative individuals. In a healthcare setting, encountering aggression or confusion can be particularly challenging. CNAs must remain calm, understand the underlying causes of such behaviors, and employ effective communication strategies to de-escalate potential conflicts. This module will help CNAs recognize the reasons behind aggression, learn communication techniques, and develop strategies for managing difficult situations with patience and professionalism.

Course Content

Dealing with Difficult and Combative People
This course provides CNAs with vital skills to handle challenging interactions with combative or aggressive individuals in healthcare settings. By understanding the causes of such behaviors and utilizing effective communication strategies, CNAs can de-escalate conflicts and maintain a calm, professional approach. Through this training, CNAs will learn to identify aggression triggers, implement patient-centered strategies, and respond to challenging situations with patience and professionalism, ensuring a safer and more supportive environment.

  • Dealing with Difficult and Combative People
  • Quiz 1

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